Important information regarding Dilgard Direct
UniPro Food Service/Dilgard’s Internet Order Entry System

To our valued customers:

1) Our Web ordering is available to use with any browser

2) Dilgard’s order submission cutoff time for next business day delivery is 4:30 pm, Monday through Friday. An exception to this rule is early deadline items, which have a cutoff time of 1:00pm Monday through Thursday and 11:00am on Friday. Please check your email confirmation to confirm your order was properly processed. (If you order more than 1 business day in advance, these cutoff times do not apply.)

3) Every afternoon at 4:30pm, Monday through Friday, Dilgard processes all orders for the next day’s deliveries. During this processing time, which takes 30-45 minutes, you may create and send orders, but you will not get an email confirmation until after next day order processing has finished.

4) Every morning, Monday through Friday, from 3:00am to 4:00am Dilgard does a computer system backup. During this backup you may create and send orders, but you will not get an email confirmation until after the backup has finished.

One other important objective of this letter is to remind you that you must check the email confirmation. An important part of entering an order is to make sure the order has been processed without error. After sending the order it is important to check the email confirmation to guarantee the delivery of your product. The email confirmation is available upon successful completion and processing of your order. Outside of the above restricted times, there can be a delay of up to 5 minutes.

Failure to review the email confirmation may result in product not being delivered when expected.

To be a completed order the email confirmation will show:
• Estimated invoice totals
• Every item ordered will be listed
• Any items that Dilgard does not have in stock

If for any reason you are not able to view your email confirmation contact Customer Service at 1-800-950-7531 opt 1

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